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Transform field service with Microsoft Dynamics 365

 



Resolve Field Service Issues... 

Before it Affects Your Customers

Dynamics 365 Field Service app predicts, detects, and resolves field service issues before your customers even have the time to realize something isn’t running properly. We have constructed a suite of features that directly alleviates previous pain points your business has experienced to create a truly comprehensive and efficient solution. This level of precision and promptness ensures consistent and highly dependable operational status overall. With Microsoft’s premier Field Service solution, you can seamlessly dispatch technicians when and where they’re needed the most, delivering unmatched on-site customer experiences while optimizing your resources and costs.

In addition, Microsoft’s Field Service solution helps ensure your technicians have the time, tools, and information they need in order to resolve the issues at hand, without hesitation or complications. In doing so, your company earns significant customer trust and loyalty, knowing that any problem they come across will be dealt with swiftly, allowing your customers to resume their operations in no time flat.

Dynamics 365 Field Service is in your corner, standing by 24/7 to assist you and customers until the problem is solved.

 


Are You Experiencing Any of These Issues?

Lack of Integration and Connection to Essential Apps

Dynamics 365 Field Services allows for a seamless integration with all of your business’s essential apps, making connecting to your smart device’s operations all the more painless. With Microsoft’s Field Services solution, you can wave goodbye to having to switch gears between several different apps to operate multiple work orders, it’s all conveniently located in one single location.

Mobility

Microsoft’s solution offers customers the ability to inform their technicians through mobile outlets. Technicians can easily receive work orders, addresses and other pertinent information right on their smart phone or tablet. Microsoft’s Field Services solution also boasts numerous offline capabilities.

Geo-tracking

The Dynamics 365 Field Services app leverages geo-tracking capabilities through longitude and latitude coordination, offering field technicians access to routes. Live tracking allows technicians to receive up-to-date analysis from managers and back office officials. Geo-tracking also enables live work order lifecycle tracking.

Schedule Board

Microsoft’s Schedule board offers dispatchers the ability to schedule, dispatch and manage all of their resources. And also, open unscheduled work orders through a sleek and clean interface.

Power BI Dashboard

With Dynamics 365 Field Service, you can run all of your dashboard’s analytics in real time. Resourcing capacity.

Miscommunication between customers and technicians

The Dynamics 365 Field Services solution eliminates the persistent annoyance of miscommunication between your customers and the technicians. Microsoft’s solution allows for optimal communication lines so that your customers can maintain their relationships with their technician 24/7 guaranteed. The app also leverages emails and/or text messages to foster clear lines of communication.


Features List

360° View of the Customer
Achieve complete organizational alignment with Sales, Marketing, Customer Service, and Field Service teams for customer records.

Customer and Partner Engagement
Portals provide visibility and insight through configurable web pages tailored to customer or partner roles and extend the power of your Dynamics 365 to deliver self-service options to enhance the customer experience.

Work Order Management
Create work orders directly from a case, customer portal, email, or directly from your CRM and track against SLAs, entitlements, revenue and related costs, and invoicing.

Service Contracts
CRM service contracts help you maintain warranty and entitlement information organization-wide.

Scheduling and Optimization
Automatically schedule and assign resources based on skills, location, required parts, and work load. Routes are optimized to meet SLAs and minimize drive times.

Asset and Equipment Management
Manage all equipment components for complete visibility into warranty and service agreements; total revenue and related costs; and audit history.

Knowledge Management
Make crucial field service resources such as product manuals, technical support documentation, training, and related videos readily available to customer care representatives, partners, and field technicians.

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We set ourselves apart from our competitors by offering our Field Services customers full integration to, and implementation of Microsoft Dynamics 365 Business Central. Our highly trained ERP specialists have helped numerous multi-national companies implement Microsoft’s premier ERP solution. This means that you have Microsoft's premier ERP solution powering your industry-specific operations 24/7.

BC is a cutting-edge solution with a myriad of operating features via one convenient database. Business Central allows you to seamlessly access data in real time, so you know exactly where your business stands at any given time. Business Central can also evolve to fit your needs, whether that means you require less or more functionality, BC is in your corner every step of the way.

Easy to Implement

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Dedicated Support

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Cloud-Based

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Up & Running Fast

Customers


Monthly Subscription Pricing

Field Service
(first user)

$95/mo.
per user

With Subsequent Qualifying Apps

$20/mo.
per user

Schedule a Demo of Dynamics Field Service:

Make the decision to help your business grow...

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