In addition, Microsoft’s Field Service solution helps ensure your technicians have the time, tools, and information they need in order to resolve the issues at hand, without hesitation or complications. In doing so, your company earns significant customer trust and loyalty, knowing that any problem they come across will be dealt with swiftly, allowing your customers to resume their operations in no time flat.
Dynamics 365 Field Service is in your corner, standing by 24/7 to assist you and customers until the problem is solved.
The Dynamics 365 Field Services app leverages geo-tracking capabilities through longitude and latitude coordination, offering field technicians access to routes. Live tracking allows technicians to receive up-to-date analysis from managers and back office officials. Geo-tracking also enables live work order lifecycle tracking.
Microsoft’s Schedule board offers dispatchers the ability to schedule, dispatch and manage all of their resources. And also, open unscheduled work orders through a sleek and clean interface.
With Dynamics 365 Field Service, you can run all of your dashboard’s analytics in real time. Resourcing capacity.
360° View of the Customer
Achieve complete organizational alignment with Sales, Marketing, Customer Service, and Field Service teams for customer records.
Customer and Partner Engagement
Portals provide visibility and insight through configurable web pages tailored to customer or partner roles and extend the power of your Dynamics 365 to deliver self-service options to enhance the customer experience.
Work Order Management
Create work orders directly from a case, customer portal, email, or directly from your CRM and track against SLAs, entitlements, revenue and related costs, and invoicing.
CRM service contracts help you maintain warranty and entitlement information organization-wide.
Scheduling and Optimization
Automatically schedule and assign resources based on skills, location, required parts, and work load. Routes are optimized to meet SLAs and minimize drive times.
Asset and Equipment Management
Manage all equipment components for complete visibility into warranty and service agreements; total revenue and related costs; and audit history.
Make crucial field service resources such as product manuals, technical support documentation, training, and related videos readily available to customer care representatives, partners, and field technicians.
INECTA offers cloud-hosting that is included in the price per month and is available for full user, team licenses and device licenses. Our pricing structure allows for maximum flexibility, with packages that fit your needs.